Arribas Brothers FAQ's

Arribas Brothers FAQ's

What is lead crystal?
Lead crystal is glass into which a percentage of metallic lead oxide has been added for a clearer brighter quality. Lead crystal is also stronger and more durable than glass and gives off a strong note when rung.

What is Deep-Cut crystal?
Deep-Cutting is a method of cutting crystal done on high angled abrasive wheels. This method is extremely tedious but results in a most brilliant reflective sparkle and sharp a crisp feel.

How should crystal be cleaned?
Crystal should be washed by hand in warm, sudsy water, since extreme changes in temperature can crack crystal. Dishwasher detergent and other abrasives may slowly etch the glass until it is permanently gray and lackluster. Adding a little white vinegar to wash and rinse water will discourage spotting. For stubborn stains, try rubbing the crystal with half a lemon or washing in undiluted white vinegar. To dry, use a lint-free dishtowel. To dust, use a soft, lint-free cloth dampened with a mild water-and-ammonia solution. Never "dry dust" because surface dirt may scratch the crystal surface.

How can I place an order on the site?
Select one of our Categories from the menu at the top of each page and choose a Sub Category. The products in that Sub Category will appear. When you click on a product that interests you, a product detail page will appear that describes the product in more detail. Should you wish to purchase the product, simply press on the Add to Cart button. The product will be placed in the shopping bag and you can continue shopping. To complete your purchase, press on the Checkout button in the Shopping Bag and follow instructions.

How about duties and tax?
Any duties and/or import fees are the responsibility of the customer. If sales tax are applicable, it will be automatically added during the checkout process.

Do I need to register every time I visit ArribasBrothers.com?
No. After placing your first order, we will remember your customer information. Simply input your email address and password in the "Returning Customer" section, when prompted, and we will utilize your personal information from a previous visit. Of course you may update any incorrect information before checkout.

How soon do I get the products I ordered?
In most cases, we will have your ordered products in stock. Occasionally, we encounter stock-outs on popular products. In this event, we will notify you by email within 2 working days with an expected delivery time. Normal orders are processed within 2 business days. Shipping time will vary based on the shipping option selected at checkout.

How much does the shipping cost?
All shipping charges are based upon the total value of the order and the shipping method selected. During the checkout process and before the order is placed, the shipping charge will be calculated and displayed. The customer may then choose to select an alternate shipping method or abandon the order.

May I send the products to a different address than mine?
Yes. You may ship to a different address than your billing address. However, the billing address must be the same as the address of your credit card to ensure approval by the credit card processing agency.

May I return the products if I am not satisfied?
Yes. Your complete satisfaction is our goal. Any item (except for personalized or custom made items) may be returned to Arribas Brothers, in its original condition and packaging, within 60 days of purchase for a full refund, credit or exchange. All shipping, handling and/or import fees are the responsibility of the customer and are non-refundable. See our Web Policies in the Customer Service area for details.

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